These are the terms for downloading, buying, and using our software. We've kept them as clear as we can.
These Terms & Conditions ("Terms") govern your use of the software and services provided by StepForward Solutions LLP ("Kaizen Apps", "we", "us", "our"). By downloading, installing, purchasing, or using our software, you agree to these Terms.
Subject to these Terms and the plan you purchase, we grant you a limited, non-exclusive, non-transferable license to install and use the relevant Kaizen application for personal or business use, according to the plan you've chosen:
The exact features, limits, and entitlements of each plan are those described for the specific product at the time of purchase.
Unless otherwise stated for a specific product, a license is granted for one user and their device family (for example, the personal devices that one person uses), as described on that product's page. Each product page sets out exactly how many devices or installations its license covers. Licenses are issued to you and may not be shared, resold, sublicensed, or transferred to others.
You agree that you will not:
You are responsible for using the software in compliance with all laws and any third-party rules that apply to you. Some automation features may be restricted by certain platforms or services — using them is your responsibility.
The software is licensed, not sold. All intellectual property rights in the software, including all copies and updates, remain with StepForward Solutions LLP and its licensors. These Terms do not grant you any rights to our trademarks or branding.
Some apps offer optional features that rely on third-party services you connect using your own credentials (for example, Microsoft Azure for certain OCR or speech features). Your use of those services is governed by the relevant third party's terms, and you are responsible for any costs and obligations under your own accounts. We are not responsible for third-party services.
We may release updates, improvements, or changes to the software from time to time. We also reserve the right to change pricing, plans, and features going forward. Changes do not retroactively affect a lifetime license you have already purchased, except where required for security, legal, or technical reasons, or where a third-party dependency changes outside our control.
Purchases are covered by our money-back guarantee. All refunds are governed by our Refund Policy, which forms part of these Terms.
The software is provided "as is" and "as available", without warranty of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software will be uninterrupted, error-free, or that it will meet your specific requirements. You use the software at your own risk.
To the maximum extent permitted by law, StepForward Solutions LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or business, arising out of or in connection with your use of (or inability to use) the software. To the extent we are found liable, our total aggregate liability shall not exceed the amount you actually paid for the software in the twelve (12) months preceding the claim.
These Terms apply for as long as you use the software. We may suspend or terminate your license if you materially breach these Terms (for example, by infringing, abusing refunds, or circumventing licensing). On termination, you must stop using and remove the software. Sections that by their nature should survive (such as ownership, disclaimers, and limitation of liability) will continue to apply.
These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or the software shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.
We may update these Terms from time to time. When we do, we'll revise the "last updated" date above. Your continued use of the software after changes take effect constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at [email protected].
These Terms are provided by StepForward Solutions LLP, Pune, India. See also our Privacy Policy and Refund Policy.