Refund Policy

1. Our Refund Policy

We encourage every user to try the free version first. All our products have generous free tiers that give you a real sense of whether the tool fits your workflow. If you purchase a Pro or Lifetime license and it’s not right for you:

• Within 3 days of purchase: Full refund, no questions asked. Email us and we process it.
• Within 7 days of purchase: We review on a case-by-case basis. If the issue is genuine (bug, incompatibility, feature gap), we refund.
• After 7 days: Refunds are not available. We recommend using the free version extensively before buying.

What's Covered:

• All desktop software licenses (lifetime and annual)
• First-time purchases and renewals
• Single-user and multi-device licenses
• Bundle purchases (full refund for entire bundle)

2. Eligible Products

The following Kaizen Apps products are covered under our refund policy:

3. How to Request a Refund

Requesting a refund is simple and straightforward. Follow these easy steps:

Information to Include in Your Request:

• Order Number: Found in your purchase confirmation email
• Email Address: The email used during purchase
• Product Name: The software you wish to get a refund for
• Reason (Optional): While not required, feedback helps us improve

4. Refund Process & Timeline

Once we receive your refund request, here's what happens:

Processing Timeline:

• Acknowledgment: Within 24 hours of receiving your request
• Review: 1-2 business days to verify purchase details
• Refund Initiation: Within 3 business days of approval
• Bank Processing: 5-10 business days depending on your bank/payment provider

Refund Methods:

Refunds will be issued to the original payment method used during purchase:

• Credit/Debit Cards: Refunded to the same card (5-10 business days)
• PayPal: Refunded to your PayPal account (3-5 business days)
• UPI/Net Banking: Refunded to the source account (5-7 business days)
• Other Methods: Processed according to payment provider policies

5. Exceptions & Non-Refundable Items

While we strive to accommodate all refund requests, the following exceptions apply:

Non-Refundable Situations:

• Requests After 7 Days: Refund requests made more than 7 days after the purchase date
• Abuse of Policy: Multiple refund requests from the same customer for the same product
• Chargebacks: If a chargeback has been initiated with your bank, we cannot process a separate refund
• Third-Party Purchases: Products purchased through unauthorized resellers or third-party marketplaces
• Free Products: Products obtained for free through promotions or giveaways

Special Circumstances:

We understand that exceptional situations may arise. If you have a unique circumstance that falls outside our standard policy, please contact us. We review such cases individually and aim to find a fair resolution.

6. Partial Refunds

In certain situations, partial refunds may be applicable:

When Partial Refunds Apply:

• Bundle Purchases: If you wish to keep some products from a bundle, we can calculate a partial refund for the products you want to return
• Upgrade Differences: If you upgraded from one license tier to another and wish to downgrade
• Prorated Subscriptions: Annual subscriptions cancelled mid-term may receive prorated refunds (see Section 7)

Partial refund amounts are calculated based on the individual product prices at the time of your original purchase.

7. Subscription Cancellations

For subscription-based products, the following policies apply:

Monthly Subscriptions:

• Cancel anytime before your next billing date
• No refund for the current billing period
• Access continues until the end of the paid period

Annual Subscriptions:

• Full refund available within 3 days of purchase/renewal, no questions asked
• Within 7 days, case-by-case review for genuine issues
• Prorated refunds calculated based on unused months

How to Cancel:

• Email us at [email protected] with your cancellation request
• Include your subscription ID and registered email
• Cancellation takes effect at the end of the current billing period

8. Frequently Asked Questions

9. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

• Email: [email protected]
• Phone: +91 7498447662
• Response Time: Within 24 hours on business days

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM IST. We strive to respond to all inquiries within 24 hours.