Our Promise: At Kaizen Apps, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a full refund within 30 days of your purchase date – no questions asked.
1. Our 30-Day Money-Back Guarantee
We are confident in the quality and value of our software products. That's why we offer a 30-day money-back guarantee on all purchases. If for any reason you are not satisfied with your purchase, simply contact us within 30 days of your purchase date, and we will issue a full refund.
What's Covered:
- All desktop software licenses (lifetime and annual)
- First-time purchases and renewals
- Single-user and multi-device licenses
- Bundle purchases (full refund for entire bundle)
No Questions Asked: You don't need to provide a reason for your refund request. We respect your decision and will process your refund promptly.
2. Eligible Products
The following Kaizen Apps products are covered under our 30-day money-back guarantee:
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Kaizen Focus (Guardian)
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Auto Mouse Mover & Clicker
3. How to Request a Refund
Requesting a refund is simple and straightforward. Follow these easy steps:
2
Provide Details
Include your order number, email used for purchase, and product name
3
Receive Refund
We'll process your refund within 5-7 business days
Information to Include in Your Request:
- Order Number: Found in your purchase confirmation email
- Email Address: The email used during purchase
- Product Name: The software you wish to get a refund for
- Reason (Optional): While not required, feedback helps us improve
Quick Tip: Use the subject line "Refund Request - [Your Order Number]" to help us process your request faster.
4. Refund Process & Timeline
Once we receive your refund request, here's what happens:
Processing Timeline:
- Acknowledgment: Within 24 hours of receiving your request
- Review: 1-2 business days to verify purchase details
- Refund Initiation: Within 3 business days of approval
- Bank Processing: 5-10 business days depending on your bank/payment provider
Refund Methods:
Refunds will be issued to the original payment method used during purchase:
- Credit/Debit Cards: Refunded to the same card (5-10 business days)
- PayPal: Refunded to your PayPal account (3-5 business days)
- UPI/Net Banking: Refunded to the source account (5-7 business days)
- Other Methods: Processed according to payment provider policies
Please Note: While we process refunds promptly, the actual time for funds to appear in your account depends on your bank or payment provider. International transactions may take longer.
5. Exceptions & Non-Refundable Items
While we strive to accommodate all refund requests, the following exceptions apply:
Non-Refundable Situations:
- Requests After 30 Days: Refund requests made more than 30 days after the purchase date
- Abuse of Policy: Multiple refund requests from the same customer for the same product
- Chargebacks: If a chargeback has been initiated with your bank, we cannot process a separate refund
- Third-Party Purchases: Products purchased through unauthorized resellers or third-party marketplaces
- Free Products: Products obtained for free through promotions or giveaways
Special Circumstances:
We understand that exceptional situations may arise. If you have a unique circumstance that falls outside our standard policy, please contact us. We review such cases individually and aim to find a fair resolution.
6. Partial Refunds
In certain situations, partial refunds may be applicable:
When Partial Refunds Apply:
- Bundle Purchases: If you wish to keep some products from a bundle, we can calculate a partial refund for the products you want to return
- Upgrade Differences: If you upgraded from one license tier to another and wish to downgrade
- Prorated Subscriptions: Annual subscriptions cancelled mid-term may receive prorated refunds (see Section 7)
Partial refund amounts are calculated based on the individual product prices at the time of your original purchase.
7. Subscription Cancellations
For subscription-based products, the following policies apply:
Monthly Subscriptions:
- Cancel anytime before your next billing date
- No refund for the current billing period
- Access continues until the end of the paid period
Annual Subscriptions:
- Full refund available within 30 days of purchase/renewal
- After 30 days, prorated refunds may be available upon request
- Prorated refunds calculated based on unused months
How to Cancel:
- Email us at [email protected] with your cancellation request
- Include your subscription ID and registered email
- Cancellation takes effect at the end of the current billing period
8. Frequently Asked Questions
Do I need to uninstall the software before requesting a refund?
No, you don't need to uninstall the software before requesting a refund. However, once your refund is processed, your license will be deactivated, and you will no longer be able to use the premium features of the software.
Can I get a refund if I purchased during a sale or with a discount?
Yes, absolutely! Our 30-day money-back guarantee applies to all purchases, regardless of whether they were made at full price or with a promotional discount. You will receive a refund for the amount you actually paid.
What happens to my data after I get a refund?
Your data remains on your local device. We don't store your personal data on our servers (as outlined in our Privacy Policy). After a refund, your license is simply deactivated, but any files you created using our software remain yours.
Can I purchase again after getting a refund?
Yes, you can purchase our products again at any time after receiving a refund. However, please note that repeated purchases and refunds of the same product may be flagged for review.
I haven't received my refund yet. What should I do?
If you haven't received your refund within 10 business days of our confirmation, please first check with your bank or payment provider. If they confirm no refund was received, contact us at
[email protected] with your refund confirmation, and we'll investigate immediately.
Is there a restocking fee or any deductions from the refund?
No, we do not charge any restocking fees or make any deductions. You receive a 100% full refund of the amount you paid. The only exception is if there were any payment processing fees charged by third-party payment providers, which are typically minimal.
Can I exchange my product instead of getting a refund?
Yes! If you'd prefer to switch to a different Kaizen Apps product instead of getting a refund, we'd be happy to help. Contact us, and we'll arrange an exchange, adjusting for any price differences.
Need Help with a Refund?
Our customer support team is here to assist you. Contact us anytime.
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