Buying our software should be risk-free. If a purchase isn't right for you, we make refunds quick and painless.
We offer a 3-day, no-questions-asked refund on any purchase. If you're not happy within 3 days of buying, just ask and we'll refund you — no forms, no hassle.
Almost every Kaizen app comes with a free trial, so you can use the software and confirm it fits your needs before spending a rupee. We strongly recommend taking the trial for a spin first — it's the surest way to know the app is right for you. The 3-day refund is there as a safety net on top of that.
You can request a full refund within 3 days of your purchase date, for any reason. You don't need to explain why — "I changed my mind" is a perfectly good reason. This applies to any one-time purchase, subscription, or lifetime license bought directly through our website.
It's simple:
Our purchases are handled by Paddle, our payment provider and Merchant of Record. Approved refunds are issued through Paddle back to your original payment method (the same card, wallet, or account you paid with).
Refunds typically arrive within 5–10 business days, depending on your bank or card issuer. We process refund requests promptly on our end; any remaining delay is usually your bank's processing time.
Our refund policy is built on trust, and we ask for the same in return. To keep it sustainable and fair for everyone:
Once the 3-day period has passed, purchases are generally non-refundable. That said, we're reasonable people — if you hit a genuine technical problem we can't resolve, reach out and we'll do our best to make it right.
Need help or not sure whether you qualify? Just write to us at [email protected] and we'll be glad to assist.
This Refund Policy is provided by StepForward Solutions LLP, Pune, India. It works alongside our Terms & Conditions and Privacy Policy.